How To Complain About

Sprint (formerly known as Sprint Nextel) offers mobile phone and mobile internet service, including text messages and voice mail, to individuals and businesses. And, as of 2015, Sprint has the highest post-paid churn rate” (rate of contracted customers switching to another carrier) in the nation. Work on providing better quality customer care service for customers. It's also easy to understand the way Sprint's plans work.

Having said that, some of these customers are total idiots, and wouldn't know good customer service if it bit them. I'm certain that Verizon has a plan to address this and I imagine we'll be hearing more about it from the company now that a potential merger between Sprint and T-Mobile has been announced.

So then I have the choice to make: 1) take my phone back to the store and demand that they give me a refund and put me back on my old plan with my beat up old phone, 2) fight Sprint on their failure to honor statements made by their representatives, or 3) just live with it.

When I have to spend 3hrs on the phone trying to get money credited back for services i was charged for and never requested or received, when I would like to be spending time with my daughter that's when I just flip and am no longer nice. Sprint customers would be pushed to upgrade to something new just to stay on the network,” Mill said.

Sometimes in all the web 2.0 and customer centric trends in our world people seem to forget that businesses are built to generate a profit. My NCO took my phone and straightened out that Customer Service rep real quick and was brought up thier service chain by at least 5 steps before the issue was resolved.

He argued that the new fees Sprints was imposing were a material change of contract (see Sprint Mails Customers A Get Out Of Sprint Free” Card ) and thus voided his agreement so he could now switch carriers and port his number without penalty. We do expect Sprint's penchant for eternal promotional plan pricing to go away, so plans that would normally be $120 per month for three users but are now $80 will probably become unavailable for new customers.

I have 6 phones on my account Sprint and I can guarantee you that at the first opportunity, I will be leaving Sprint and so will all my family members. Not one customer service rep did what they told me they would do. The worst company I have ever dealt with. T-Mobile is the smallest of the major US carriers, and as such most of your concerns about them revolve again around coverage, availability, dropped calls, no data, and other infrastructure-related issues.

Rather than get violent with the guy, I marched out of there and promptly called "customer service" again to see if I could find some answers. I have been trying to pay my phone bill for the month for the past two weeks. If you like the service you have now you should probably keep it. Your current Sprint or T-Mobile service isn't going to get any worse and we doubt prices are going to rise any time soon.

Speeds are reduced after 50 GB of data usage for its unlimited plans — a lot more than some competitors' 22 GB caps, so if you think you'll be pushing against that 22 GB data cap, consider Sprint instead. I asked if they could give me a mailing address so that I could mail it since when I went to Sprint store I was told I had to call Sprint.

This is the worst customer service I have ever dealt with, and not only did I lose a lot of money from the dropped calls from my employment, but also am going to have to pay more money for their lack of even decent service for 6 weeks. Their customer service agents tell you something different each time you speak with them.

And they recognized that I was a loyal customer who always paid my bill on time - in recent years they regularly sent me offers to "upgrade my plan" or my phone and receive a billing credit (but we all know this is because they wanted me to renew my vows and sign on to a new contract).